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How to order online

You may purchase directly from the website. Payments are made through Paypal and Sagepay - two trusted and well known payment processing providers in the UK.

Shipments are sent fast by DHL to every country.

Frequently asked questions about ordering from the website.

Do I Need A PayPal Account?

  • You don't need a PayPal Account. But you can use your PayPal account if you have one. If you do not have a PayPal account, then choose the option shown by the red arrow when you are on the PayPal payment window during the checkout process.

Is my card secure?

  • Yes, ZELEB does not process payments or store card details at all. All payments are handled by PAYPAL and Sagepay who process millions of transaction per day securely and safely.

How can i trust your company to deliver the goods described?

  • ZELEB products are designed and made in house. We are reachable by telephone and welcome visitors to our showroom. We are stocked in highly regarded boutiques around the UK and other countries. All products are made with great care and attention. If you are unhappy with our products, we offer a full 14 day no quibble return policy. Click here for the full returns terms & conditions.

How long does it take to receive the dress?

  • For UK customers, dresses can arrive next day if in stock. For made to measure dresses and deliveries outside the UK, the time will be longer. You can find out how long it takes for each dress by viewing the product details for the dress. Click here for example, then go to the delivery section near the bottom of the description.

How do i return and get a refund?

  • Simply return it to us within 14 days, quoting your order number to obtain a refund. Our address for returns can be found here.

What if it does not fit?

  • If a dress does not fit, you may obtain a refund or exchange for another size and/or style. For made to measure dresses, we offer a comprehensive fitting service which ensures that most dresses will fit perfectly. In the rare event a made to measure dress does not fit, then we will alter the dress free of charge. To learn more about our made to measure service Click here.

Can i change the colour or design of a dress?

  • Made to measure dresses can come in other colours and we are able to include small design changes if requested. Please call or contact us - Click here.